I just had an in depth and detailed conversation with an AT&T rep, Diana and this is what I learned.
First some history: I had an iPhone 4 as of July 2012. It got a little wet in a hot tub in NY. I bought the iPhone 4s on a two year contract price of $199. A couple months ago I got a $30 discount on my AT&T monthly bill for no reason and no strings attached
. Two years later (today), I called AT&T and asked what my options were because I got a notification about AT&T Next program.
They told me told I had two options:
1. Go on the Next program in which I pay nothing for the phone up front, no contract; and the full price of the phone is distributed along a 24 months period. At 12 months you can trade up your phone at no additional cost.
2. Sign a new 24 month contract and pay $199 up front for new phone, plus upgrade fee of $40, plus I LOSE my $30 discount.
So either way my bill goes up $30, it just matters whether I pay for the phone upfront or over the course of time. They really want people off contracts and the Next program will end up saving you about $75 over the course of a two year perdiod.
I just thought I would share what I learned because I know many of my family and friends have AT&T. I really like AT&T and have have been with them since Feb 2006 and they have really bent over backwards to keep my business with very little complaint and problems overall. I can’t speak about U-Verse, DSL, or land-line (POTS) phone or any other AT&T department, just the wireless guys.
If you have any questions I will be happy to answer what I know. I plan on checking this out further before it’s time to get my iPhone 6!
More info about AT&T Next Program: